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U'VE BEEN HAD

Internet crime - don't put up with it - we want your opinion!

We want to make all you lovely people aware that your money is not safe from internet crime with Paypal! We have recently been the victims on internet fraud. The boss feels like an OAP who has been conned 🙁 We have only lost £69.26, but others have lots more.

Let’s start at the beginning … We ordered a RangeMax Wireless Access Point WPN802 through Techhouseuk.com which was listed on Google’s products. Anyway, our product never arrived. We didn’t panic because we purchased the product through Paypal, so surely they would refund our money? WE WERE WRONG! You are probably safer from internet fraud if you order on your credit card because you will be insured. This is the email we received from Paypal.

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Dear Vicky Vaughan

After careful review, we have concluded our investigation of the Buyer Complaint described below.

We have decided in your favour, however, we were unable to recover any funds from the seller’s account. As stated in the PayPal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed.

Please know that we will make our best effort to recover the funds in question if they become available in the seller’s account in the future, and will take appropriate action against the seller. Such action may
include issuing a warning, a temporary restriction, or terminating the account. Keep in mind that PayPal uses a number of factors, including member complaints, to determine when to take action. Due to privacy laws, we cannot discuss the details of any action taken. We hope you understand our policy and that it reassures you that you are safe using PayPal.

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The last statement on Paypal’s email got the boss really angry and now we are the victims of her bad mood! So who is to blame for allowing these fraudsters to get away with it? Should we blame Google for not checking vendors thoroughly? Or should we blame Paypal for misleading us by advertising how safe their system is? Or should we blame the police for for spending all their time giving us speeding fines instead of clamping down on fraudsters? Or finally, maybe we should blame ourselves for being so trusting. We want to hear your opinion on this subject and on the email we received from Paypal.

We think this is a case for BBC Watchdog!