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Viking passengers experience 39 hours delay

Viking passengers experience 39 hours delay

I don’t know … I’ve been gone for two weeks and the blogging has just stopped. Luckily I came back when I did …

It is actually a major miracle that I made it back after my Egyptian adventures. Drift snorkelling isn’t for Vicky Vaughan. Especially when one’s face mask doesn’t fit. And double-especially when one is extremely short-sighted. Treble-especially when there are twenty identical looking boats which are 200 metres apart, with a strong current and you can’t remember the name of your boat. I have to say that my drift-snorkelling experience was pretty scary, and I am not sure if I still want to swim the channel to raise funds for my charity, Talent within You next year.

Bad Branding Experience

The swimming was just one adventure! The second was my delay coming home. We were delayed by 39 hours and 40 minutes no thanks to Viking Airlines. The worst part about our delay was that Viking couldn’t be bothered to communicate with its 200 passengers in person. They faxed a letter to Sharm airport to tell us the plane had been cancelled. I was travelling alone and if I hadn’t been so well travelled, would have been very frightened. To Viking’s credit, they did provide accommodation for two evenings. If they had of been honest and said we would be staying another two nights, we could of relaxed. Instead, they had us check-in and check-out of the hotel three times. We had four departure times conveyed to us via an Egyptian rep with pigeon English.

The above experience has left me with a bad memory and is what I call BAD branding! Viking should be sitting on the naughty step for a long time. They have broken their brand promise which is (according to their website): Our experienced team has a philosophy of excellent customer service to ensure your flight experience is exemplary.We look forward to being of service to you! LOL!

The last bad experience was with Breo watches. I purchased a Breo Roam watch on the outbound Viking flight, and it was supposed to be water resistant to 10m. Well trust me, Breo watches  are not water resistant. And what’s more, they will not give me my money back because I have no receipt, thanks to Viking Airlines! Answer from Breo to my request for a replacement or refund: Apologies for the experience with the watch. Unfortunately, In accordance with our Returns Policy (http://www.breo.com/customerservices.php) “Returns and exchanges will only be processed if accompanied with proof of purchase. This includes all airline purchases and items bought through resellers”. What an utterly useless response when Viking couldn’t even send a plane to take me home so I could get a receipt!

Good branding experience

Good branding though is the service I received from HSBC holiday insurance, which comes free with HSBC banking. They refunded £25 per 12 hours (OK a bit stingy I know), but they did it by BACs on the phone. It was so easy. Thank you.

So after all of this, I did have a great holiday. We stayed at Three Corners St. George in Sharm El Sheikh, Egypt. The weather was gorgeous. I had great company with my friends who I met at the hotel. I would go to Sharm El Sheikh again – it’s great to be able to trust the weather in March.

While I’ve been away sunning myself, my brand doctors and nurses have been busy working on three websites, brochures, rebrands and adverts. We are also writing a number of press releases for businesses on a national level. Plus the long awaited book, is back from the proof reader, and we are just about to send it to the publisher.  Go to www.doamadonna.com for a sneak preview! Watch this space!

Call Vicky at The Brand Surgery (best branding company in West Sussex) on 01903 824229 or email vicky@thebrandsurgery.co.uk if you would like to give your business some urgent branding medical attention.