The place for everything brand!
The Brand Surgery® is a an exciting, Sussex-based, creative design and marketing consultancy. I am Vicky Vaughan, the owner. I am a Creative Designer, Chartered Marketer and a qualified Marketing Coach. I have worked with some amazing brands (below) including Stagecoach, Suzuki, McLaren Automotive, Boss Controls and many more. I have varied sector experience including energy efficiency, third sector, public sector and independent retailers. The one thing my clients have in common is a passion for improving our planet and its people.
I have 20 years of experience and expertise in making independent businesses look and sound ultra professional, credible and trustworthy. There’s nothing I love more than creating stunning corporate identity including logos and sleek, functional websites. I always start any project with market research which helps me spot exciting growth opportunities and has recently enabled one client to triple in size and another grow from £38M to £60M.
This website is being updated weekly with marketing tips and latest projects. So please bookmark The Brand Surgery® and I look forward to hearing from you soon.
How are you marketing your brand in the new normal?
COVID-19 has changed everything and below are just some of the questions I’ve been asked recently:
- How do we market our business in the new normal?
- Do we need to adapt our brand message?
- Are my products and services are still relevant?
- How do we nurture existing customer relationships?
- How do we do marketing with limited cashflow?
Marketing for tip top brands with healthy returns
Grow your brand from the inside out
Whether you are launching a new service, increasing visibility or wish to boost your marketing knowledge, you’ve come to the right place.
Many businesses go wrong because they try to be all things to all people, then they end up being weak and diluted. We are different because we enable you to be different too. How? We determine how your strengths can address the challenges of your target market so your marketing communications are relevant then we crank up the volume so your strengths literally shout!
We will enable you to create the very best customer experience at all stages of the customer journey using a blend of marketing strategy and creative design.
Call us on 01903 898977 for further information.
Marketing strategies to increase the number of leads, improve visibility and help your business stand out for the right reasons.
Creative design to attract and engage your target audience, from logo design to creative content.
We help you reclaim time by automating and implementing time consuming elements of your marketing.
Branding from the inside out.
Speak to The Brand Surgery®
We improve brand health.
Let us diagnose and fix potential branding problems which may currently be reducing trust in your business brand.
"Creativity is intelligence having fun."
— Albert Einstein
Relevant creative design cuts through the noise
You only get one chance to make a first impression
Your website is normally the first touch point in the customer journey. With only seven seconds to capture attention, it is essential to engage customers before they are tempted by better offers.
Creative design is more than drawing pretty pictures; our design team articulates the reason your brand exists and in turn, belief and trust in your brand. We use colours, imagery and words which resonate with your target segment. We gain these essential insights through our customer behaviour and psychology expertise. Call us on 01903 898977 to find out more.
Creative design to engage your target audience: From logo design, website design through to creative printed solutions.
Creative coaching and mentoring: Let us help you inject creativity into your organisation.
Creative audits: We will help you increase brand trust by ensuring your marketing collateral is aligned, conistent and relevant to your target audience.
Marketing knowledge will help your team to ask the right questions
Experienced Chartered Marketer available for mentoring
- Is your organisation lacking professional marketing support?
- Do you guessing what motivates your target market?
- Are you having trouble creating engaging content?
- Launching a new product or service?
- Lost a contract to a competitor?
- What effect is this having on the value of your brand?
Whether you have a one-off marketing challenge or you require continued digital or offline marketing support, call 01903 898977 or use our contact form below to arrange a informal chat with our in-house Chartered Marketer who has 25 year of commercial and charity marketing expertise.
Call us on 01903 898977 for further information.
Marketing coaching, mentoring, training workshops for organisations and individuals. Marketing workshops: Social Media, Mission, Vision and Value, Partnership Marketing and Marketing Strategy.
Testimonial: “We were impressed with your professionalism and knowledge. We have a wide range of businesses with differing needs on the programme which you managed to encompass in your training and adapt delivery to suit. It’s been a pleasure working with you.”
Sally Pepper & Jason Hayward
IBD-UK (via Chichester District Council)
Branding from the inside out.
Marketing mentor and coach.
Delivered in person, Skype, phone.
Our in-house marketing mentor has over 20 years of marketing experience. She is a Fellow Member of the Chartered Institute of Marketing (qualified to CIM L7) and a Fellow of the Institute of Leadership and Management (qualified to ILM L7).
Our marketing strategies and re-brands have enabled clients to grow by £millions. This includes a £56m business acquisition / merger. Find out more by reading our case studies and latest projects below.
We adopt a psychology-based approach to marketing. This includes behaviour-led marketing segmentation and human personality theory (Transactional Analysis) to help you better understand the exact customer needs and buying behaviour.
“Within just a couple of coaching sessions Vicky really helped me focus, and change my mindset to be more positive about marketing my services. I am now confident about focusing on the kind of work I really enjoy and telling people about it. The great thing about Vicky is she can help with the strategic thinking but also take this through to practical development of marketing materials, website etc. She very quickly understood the kind of support I needed and made it fun as well as challenging. I have no hesitation in recommending her”.
Jean Barclay, Planning & Development for Social Impact
Jean Barclay Charity Consultant
“The Brand Surgery® relaunched our ‘night rider’ brand across Sussex. This included marketing and managing two launch events. We’re delighted with the service – we trust Vicky and her team to get on with the job with minimum input from us. I am happy to recommend The Brand Surgery for their brand development and launch event services.”
Mike Watson. Regional Director
Stagecoach Bus Group
Katie Glover, CEO
Coastal West Sussex Mind
Mark Berwick, Boss Controls
Iain Flitcroft, retired CEO
Paula Rosa Manhattan
Sharon Clarke, Chief Executive
Worthing Town Centre Initiative
Andrew Larner, CEO
Andrew Sparsis, CEO
Proto Restaurant Group
We enable our clients to take the lead and excel in a world of digital disruption and rapid changing markets.
Call us on 01903 898977 or use the contact form below to arrange an informal chat. We look forward to hearing from you soon.
Our latest blogs include branding and marketing news and tips plus our latest projects. Click here to read all our blogs …
We chose The Brand Surgery to design and build our new website and we are absolutely thrilled with how it's turned out! It is a true reflection of our brand and completely captures everything we wanted it to and more. Vicky was a pleasure to work with, she was always...
Are you one of the 57% of businesses needing to change their marketing message and review their offering in the NEW NORMAL? British Chambers of Commerce research...
Important message for The Brand Surgery® community regarding Coronavirus Over the past few days, confirmed numbers of people infected with Coronavirus across the UK have increased significantly. The Brand Surgery® sends peace and love to all people who have been...
We would love to hear from you. Call us now.
• 01903 898977
• 020 3904 7667
• 07909 693172
Please contact us if you would to strengthen your brand to the very best it can be.
Marketing strategy will help make your business flexible and future proof it so it is ready to face anything, however unexpected. Our creative services will help your business stand out.
Business Hours: 9am-5.30pm Monday to Friday (excluding bank holidays)
Contact us today if you would like to discuss branding or marketing for your new or established business.
Worthing & London
Homes of Brand Love
Worthing, West Sussex
+44 (0)1903 89 89 77
116 Pall Mall, London
+44 (0)20 3904 7667
+44 (0)7909 69 31 72
What are you waiting for?
Let us inject some health into your brand.
Get In Touch
Follow Our Activity
Contact us, follow us, like us, share us.
We want to hear from you.
© The Brand Surgery® . Business branding and marketing agency located in Worthing BN11 3QY. Telephone 01903 898977.
The Brand Surgery® is a limited company registered in England and Wales. Company No: 04605451 Registered Address: Farren Street Farren Court, The Street, Cowfold, West Sussex, RH14 8BP