The Brand Surgery
Hello. We work with forward thinking clients who are looking to take their organisation to the next level through brilliant branding, marketing strategy and creative design.
Let us help you build brand trust and exceed customer expectations by effectively communicating your brand story and vision.
Scroll down to read case studies of exciting brand development projects completed for smart leaders just like you.
Grow your brand
Bringing brand strategy to life
- Does your brand boldly beckon?
- Is your brand story believable?
- What are people saying about you?
- Does your brand make you and your employees feel proud?
We create healthy and powerful brands because we adopt a holistic approach by building brands from the inside out. Our case studies explain this in more detail.
Contact our branding coach, Vicky Vaughan, today on 01903 898977, to benefit from breakthrough branding innovation, guaranteed to generate excitement. We will enable you to create the very best customer experience at all stages of the customer journey using a blend of marketing strategy, psychology based strategy and research.
Exceed your customers’ expectations
- Is your organisation lacking professional marketing support?
- Do you sometimes feel that keeping up with all the latest marketing trends is taking you away from other elements of your job role?
- Launching a new product or service?
- Lost a contract to a competitor?
- What effect is this having on the value of your brand?
Whether you have a one-off marketing challenge or you require continued digital or offline marketing support, call 01903 898977 or use our contact form below to arrange a informal chat with our in-house Chartered Marketer who has 25 year of commercial and charity marketing expertise.
You get one chance to make a first impression.
- How compelling is your website?
- Does your branding attract the right kind of customers?
Your website is normally the first touch point in the customer journey. With only seven seconds to capture attention, it is essential to engage customers before they are tempted by better offers.
Creative design is more than drawing pretty pictures; our design team articulates the reason your brand exists and in turn, belief and trust in your brand. We use colours, imagery and words which resonate with your target segment. We gain these essential insights through our customer behaviour and psychology expertise. Call us on 01903 898977 to find out more.
Our in-house marketing mentor has over 20 years of marketing experience. She is a Fellow Member of the Chartered Institute of Marketing (qualified to CIM L7) and a Fellow of the Institute of Leadership and Management (qualified to ILM L7).
Our marketing strategies and re-brands have enabled clients to grow by £millions. This includes a £56m business acquisition / merger. Find out more by reading our case studies and latest projects below.
We adopt a psychology-based approach to marketing. This includes behaviour-led marketing segmentation and human personality theory (Transactional Analysis) to help you better understand the exact customer needs and buying behaviour.
“Within just a couple of coaching sessions Vicky really helped me focus, and change my mindset to be more positive about marketing my services. I am now confident about focusing on the kind of work I really enjoy and telling people about it. The great thing about Vicky is she can help with the strategic thinking but also take this through to practical development of marketing materials, website etc. She very quickly understood the kind of support I needed and made it fun as well as challenging. I have no hesitation in recommending her”.
Jean Barclay, Planning & Development for Social Impact
Jean Barclay Charity Consultant
“The Brand Surgery® relaunched our ‘night rider’ brand across Sussex. This included marketing and managing two launch events. We’re delighted with the service – we trust Vicky and her team to get on with the job with minimum input from us. I am happy to recommend The Brand Surgery for their brand development and launch event services.”
Mike Watson. Regional Director
Stagecoach Bus Group
“We hired Vicky from The Brand Surgery to create a marketing strategy for Coastal West Sussex Mind to become more market focused. Vicky identified several risks we were not aware of and suggested innovative risk mitigation strategies. The third world sector is becoming increasingly competitive and we now feel equipped to face threats and embrace opportunities and are now less reliant on one funder. We are also implementing new stewardship techniques and have improved our knowledge management throughout the organisation. We would have no hesitation in recommending Vicky for her strategic marketing and design skills.”
Katie Glover, CEO
Coastal West Sussex Mind
“The Brand Surgery designed our logo, website, company presentations and brochure and also managed the PR and corporate hospitality of our successful launch event. Vicky has made the re-brand an enjoyable project and I am confident to recommend her marketing strategy, rebranding and executive coaching services to other businesses.”
Mark Berwick, Boss Controls
“Vicky led our senior management team and departmental managers through the development of our sustainability strategy and eco-kitchen, Planet2050®, which was recently showcased at the Coronation Festival, Buckingham Palace. Vicky led the process very well and our 100 prestigious guests in the Housing Construction Industry have been impressed by her attention to detail. Planet2050® in no doubt helped with our merger.”
Iain Flitcroft, retired CEO
Paula Rosa Manhattan
“Our 135th anniversary gave us an opportunity to update our branding and we needed someone we trusted. Vicky very quickly understood our requirements to update and design our new company logo which had been the same for decades! We discussed many aspects to ensure we achieved the image suitable for our business. Vicky is very creative and imaginative and we are very happy with the end result as she clearly listened to and understood our requirements. All this was achieved very efficiently, within budget. I wouldn’t hesitate to recommend The Brand Surgery for all your marketing requirements”
Angie Dean, Managing Director
“We want to thank you for all the work you put into our PR campaign. It was really refreshing to work with a company with such a professional and enthusiastic approach to getting the job done. The innovative ideas and quality of the press releases and communications guaranteed we enjoyed fantastic press coverage and we are looking forward to developing your ideas in the near future. You have helped us stand out from the crowd and we look forward to working with you again in the near future.”
Sharon Clarke, Chief Executive
Worthing Town Centre Initiative
“Vicky came highly recommended by one of our local authority customers, so we knew that she not only understood marketing but as a past local government member, she understood our audience too. Vicky audited our core marketing activities which highlighted that we didn’t promote our CSR or our skills to their full potential. She also suggested some great ways to improve the impact of our communication by segmenting our target audience which will greatly improve our communication to potential customers. Vicky is now integrating our brand values within our marketing communications.”
Andrew Larner, CEO
“The Brand Surgery created our website, looked after our group brand development and designed The Fat Greek Restaurant logo and branding which has enabled sustainable growth of our group of restaurants. Our website has an admin (CMS) system which allows us to update it ourselves and keep our marketing costs to a minimum. We highly recommend The Brand Surgery’s combination of creative design and marketing skills.”
Andrew Sparsis, CEO
Proto Restaurant Group
We enable our clients to take the lead and excel in a world of digital disruption and rapid changing markets.
Call us on 01903 898977 or use the contact form below to arrange an informal chat. We look forward to hearing from you soon.
See what our customers are saying
Don’t just take our word for it. Check out our customer reviews on our website, LinkedIn and Google.
- Brand development 100%
- Creative design 100%
- Marketing strategy 100%
- Niche nurturer / coach 100%
Our latest blogs include branding and marketing news and tips plus our latest projects. Click here to read all our blogs …
Does your website create brand trust? Whether you are B2B or B2C organisation, your website may be the first window of opportunity for people to glimpse into and explore your business. Therefore, it is essential to maintain interest. Does your website...
We are very proud of our client, Chesterman Homes. They have completely embraced our brand trust advice and integrated their Corporate Social Media (CSR) strategy and Core Values into everything they do. The team at Chesterman Homes is working hard to...
How much do people trust the industry in which your brand is positioned? How much do they trust your brand? | What are you doing to earn that...
We would love to hear from you.
Call us now.
• 01903 898977
• 020 3904 7667
• 07909 693172
Please contact us if you would to strengthen your brand to the very best it can be.
We will make it flexible and future proof it so it is ready to face anything, however unexpected.
• Creative design
• Chartered marketing consultancy
• Executive coaching
Business Hours: 9am-5.30pm Monday to Friday (excluding bank holidays)
Worthing & London
Homes of Brand Love
Worthing, West Sussex
+44 (0)1903 89 89 77
116 Pall Mall, London
+44 (0)20 3904 7667
+44 (0)7909 69 31 72
What are you waiting for?
Let us inject some health into your brand.
Get In Touch
Follow Our Activity
Contact us, follow us, like us, share us.
We want to hear from you.
© The Brand Surgery® . Business branding and marketing agency located in Worthing BN11 3QY. Telephone 01903 898977.
The Brand Surgery® is a limited company registered in England and Wales. Company No: 04605451 Registered Address: Farren Street Farren Court, The Street, Cowfold, West Sussex, RH14 8BP